Protection for all your credit, debit and store cards against loss or theft, 24 hours a day, 365 days a year. Just one call from anywhere in the world and we will immediately inform all your card issuers and request replacement cards should they be lost or stolen.

Thousands of people who have lost or had their credit cards stolen say, “If only I had taken out some cover”. That’s after they have tried to contact all their card companies, banks, building societies, and tried to recall all their card numbers and details.

Our card protection service has over 6 million members within the UK and we've seen significant growth in the last few years.

All our customer information is held on our secure database, which gives customers complete peace of mind that their details are handled and stored safely.


Sentinel® Card Protection will:
  		 
  • Protect your cards against loss or theft 24 hours a day, 365 days a year.
 
  • Cancel all your missing registered credit, debit and store cards and arrange replacements to be sent to you. If you are in the UK call 0800 414 717 or reverse the charges from anywhere else in the world by calling +44 (0) 239 265 2222.
  
  • Cover you against fraudulent use of your missing cards when you notify us within 24 hours of discovering the loss. We’ll also give you up to £100 to replace the missing handbag, wallet, purse and/or briefcase your cards were in.
  
  • Replace any missing cash lost at the same time whilst abroad.
  
  • Extend these benefits to all members of your household at no extra cost.
 
  • Advance you up to £3,000 for travel tickets to cover you and your eligible household members loss, up to £3,000 to pay for hotel bills if you are stranded abroad, up to £750 emergency cash for transport charges, plus up to £1,000 emergency cash (£100 minimum if in the UK). Advances are subject to status.
 
  • Assist you in getting temporary travel documents abroad if your passport is lost or stolen.
 
  • Help you recover any lost keys or luggage through our retrieval service using a unique reference number that helps to reunite you with your property should it go missing.
 
  • Notify your card isuers if your address changes.

Provided free as part of your policy.


To report your cards lost or stolen call FREE on:
Call Free
No National Codes Needed
UK
0800 414 717
Spain
900 984 479
France
0800 907 209
U.S.A.
18004 737 594
Portugal
800 844 054
Italy
800 876 064

From countries not listed dial international operator and reverse the charges* on Portsmouth
+44 (0)239 265 2222

* in some countries it is not possible to reverse the charges but communication costs are covered as part of your policy, please see terms and conditions for full details.

If you need to write to us our address is:

Sentinel® Card Protection
FREEPOST PT391
Portsmouth
P03 5BR
UK

Remember
If you are an existing policy holder remember to update us with any new or re-issued cards to keep your policy up-to-date, call our contact centre on 0800 414 717.


To download the Summary of Cover, please click here. For the complete Policy Cover document, please click here. Please note the policy documents are subject to change.

You will also need Adobe Acrobat Reader to view this information, which can be located here:


IF YOU:

  • HAVE A GENERAL QUERY REGARDING YOUR EXISTING POLICY, OR
  • YOU WANT TO UPDATE YOUR CARD DETAILS, OR
  • YOU WANT TO REPORT YOUR CARDS LOST OR STOLEN

PLEASE CONTACT OUR CUSTOMER SERVICES TEAM ON:


0800 414 717


Another Protection Benefit available from Sentinel®

Is someone making fraudulent use of your credit details? This growing crime starts with what is known as 'Identity Theft'. This is when someone steals your personal documents or information. 'Identity fraud' is when this person makes use of your details - to obtain money, goods or services in your name. Nowadays fraudsters can even get access to your existing accounts!
Identity Theft Insurance is one important step you can take to ensure that you're protected against this type of fraud. Identity Theft Insurance cover up to £5,000 is available to help you with many of the costs associated with regaining your identity. Additionally, if you are a victim of identity theft, you'll have access to our Identity fraud resolution services designed to provide both instruction or assistance in resolving the theft of your identity and information to help minimise the confusion that can resolve from this difficult situation.

With Identity Theft insurance you have access to:
  • Up to £5,000 reimbursement should your identity ever be stolen
  • Up to £1,000 lost wages (£166 per week for up to 6 weeks)
  • Cover for loan application fees for re-applying for a loan or loans when the original application is rejected solely because the lender received incorrect credit information
  • Cover for costs for registered mail to the Police, credit reference agencies and financial institutions or similar credit grantors
  • Cover for legal fees for signing statutory declarations or similar documents for financial institutions or other credit grantors
  • Cover for charges incurred for travel, long distance phone calls to retail merchants, Police, financial institutions or similar credit grantors or credit reference agencies to report or discuss an actual Identity Theft
  • Prices start from £30 for the above cover. Other levels of cover are available on request


CALL TODAY to find out more about our Identity Theft Insurance Cover.
Our lines are open 8am – 8pm weekdays and 9am to 5pm Saturday.


Sentinel® Card Protection is a registered trademark and trading name of Affinion International Limited. Registered in England No. 1008797. Registered office: Charter Court, 50 Windsor Road, Slough, Berkshire, SL1 2EJ, United Kingdom. Affinion International Limited is authorised and regulated by the Financial Services Authority (FSA) in respect of insurance mediation activities only. Affinion International Limited's FSA registration number is 311584. Our authorisation can be confirmed by the FSA by calling 0845 606 1234 or at www.fsa.gov.uk/register.
The Sentinel® Card Protection insurance is underwritten by Allianz Insurance plc, registered in England No. 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Branch address: Allianz Schemes, 6 Vale Avenue, Tunbridge Wells, TN1 1EH, United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority.
The Identity Theft Insurance is provided by AIG Europe (UK) Limited and underwritten by Landmark Insurance Company Limited. AIG Europe (UK) Limited is an appointed representative of Landmark Insurance Company Limited, which is authorised and regulated by the Financial Services Authority. Registered in England and Wales Company No. 1486260. Registered Office The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom.
Affinion International Limited, 2007